About the Guardian Bookshop

What is the Guardian Bookshop?

The Guardian Bookshop is an independent, online retailer for books, literary gifts and Guardian merchandise. By choosing to shop with us, you’re helping to support the Guardian’s fearless, investigative journalism.

Through our website, we offer deals on books featured in the Guardian and Observer, and our pick of the best new hardbacks and paperbacks. For more about the Guardian Bookshop, visit our About us page.

At the Guardian Bookshop, you’ll get free Royal Mail second class delivery for UK online orders over £25. We also deliver books all over the world. Please see our deliveries and returns page for more information.

Is your packaging eco-friendly?

Our packaging is eco-friendly and 100% recyclable, delivered in high-grade boxes produced in a carbon neutral facility to full FSC compliance

Read more on our Sustainability page

How do I contact customer service?

For all customer queries, please email help@guardianbookshop.com or call us on 020 3176 3837

Delivery and returns

Please see our Deliveries and returns page for information on UK and international shipping, order tracking and returns

Placing orders and creating an account

How do I create an online account?

To create a customer account, simply click the 'Sign up' button at the top right-hand side of our website, fill in your details and create a password. See our 'Payments and security' section below for advice on creating a strong password

You can also create an account at checkout. Simply add your books or products to your basket, and follow the instructions to create an account

Can I check-out as a guest?

Yes. At checkout, simply type in your email address then click the button ‘continue as guest’

How do I log-in to my account?

To log in to an existing account, simply click the 'Sign in' button at the top right-hand side of our website, fill in your details and enter your password

For information on resetting your password, please see our 'Payments and security' section below

Can I place an order over the phone?

Yes. Please call us on 020 3176 3837

Payments and security

Which payment methods do you accept?

• Google Pay
• Apple Pay
• PayPal
• All major credit cards

How will an order from the Guardian Bookshop show up on my bank statement?

• Monwell Bookshop - for credit card, Google Pay and Apple Pay transactions
• Monwell Limited - for PayPal transactions

Do you have any recommendations for creating a strong password?

We recommend passwords be at least 12 characters and include:

• One or more uppercase letters
• One or more punctuation marks or symbols
• One or more lowercase letters
• One or more numbers

I've forgotten my password, or would like to reset it. How do I reset my password?

Please follow this link to reset your password.
If you have any issues resetting your password, please email us at help@guardianbookshop.com or call 020 3176 3837

How secure is guardianbookshop.com?

• We maintain the highest levels of security on guardianbookshop.com, and take the privacy and security of all payments and personal details very seriously
• Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions
• You can tell whether a page is secure because 'https' will replace the 'http' at the front of the www.guardianbookshop.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window
• Only connect to secure wireless networks that you trust Our checkout process is powered by Stripe, a leading payment provider certified to PCI Service Provider Level 1
• We use Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey SM. When you shop with us, these services enhance the security of your existing card account against unauthorised usage

How does the Guardian Bookshop handle cookies?

Please see our Cookie Policy page

Why do you request my phone number at checkout?

• We only request phone numbers for delivery purposes
• A text will be sent by the courier to update you on your order's expected delivery date and time
• We will never share your phone number with anyone other than our distributor and couriers
• We will never use your phone number for marketing purposes

I'm having problems with my payment. What should I do?

Please email us at help@guardianbookshop.com or call 020 3176 3837

Do you accept National Book Tokens?

We don't accept National Book Tokens
Guardian Bookshop e-gift cards can be purchased here

Technical queries

I'm trying to place an order, but I'm getting an error message – can you help?

If you can, please take a screenshot of the error message and email help@guardianbookshop.com. Otherwise, please call us on 020 3176 3837

I'm experiencing a technical issue with your website – how do I report this?

Please email us at help@guardianbookshop.com or call 020 3176 3837

My account is locked. What should I do?

Please email us at help@guardianbookshop.com or call 020 3176 3837

How do I delete my Guardian Bookshop account?

Please email us at help@guardianbookshop.com or call 020 3176 3837

How do wish lists work?

Once you've created an account at the Guardian Bookshop, you'll be able to create a wish list
On a product page, simply click 'Wish List' and 'Create New Wish List'. From here, you'll be able to give your wish list a name, and choose if you'd like to be able to share your wish list via a bespoke public link. You'll be able to share your wish list link with friends and family, so that they can purchase directly from the Guardian Bookshop

I'm expecting an email from the Guardian Bookshop, which I've yet to receive. What should I do?

If you have an account with us, you can review the status of your orders on your Account page when you're logged in
For any further queries, please email us at help@guardianbookshop.com or call 020 3176 3837

Gift cards and voucher codes

I've purchased an e-gift card for someone else, but they've not received it. What should I do?

Please email us at help@guardianbookshop.com or call 020 3176 3837

Are e-gift cards refundable?

Guardian Bookshop e-gift cards are non-refundable

Do e-gift cards expire?

Yes. Our e-gift cards expire 365 days from the date of purchase
We can extend expired gift cards on request. Please email us at help@guardianbookshop.com or call 020 3176 3837

I have a voucher code for an e-gift card. How do I use it?

Once you've selected your items, please enter your voucher code in the 'Gift Card' section at checkout. The monetary value of your gift card will be deducted from your basket subtotal
Please check the expiry date of promotional codes via our website, newsletter or customer service email

Shelf improvement book subscriptions

What is Shelf Improvement?

Shelf Improvement is the book subscription service from the Guardian Bookshop
We offer a range of subscriptions in current affairs, fiction, poetry or popular science, specially curated by the editorial team at Guardian Bookshop

I have a query about Shelf Improvement – can you help?

Please see our Shelf Improvement FAQ page for more information – or contact us at help@guardianbookshop.com or call 020 3176 3837

Information for authors and publishers

Why is my book not listed for sale on your website?

In order for a book to be listed on the Guardian Bookshop, it must be available via our supplier, Gardners Books
If you'd like a book to be listed at the Guardian Bookshop, please contact Gardners Books directly or email us at help@guardianbookshop.com

Merchandise and clothing

What are the measurements for different T-shirt and sweatshirt sizes?

Are your products and merchandise ethically produced?

• We always do our best to sources sustainable suppliers for our merchandise and gift products. Read more on our Sustainability page
• Please check specific products for more information or email us help@guardianbookshop.com
• Our packaging is eco-friendly and 100% recyclable, delivered in high-grade boxes produced in a carbon neutral facility to full FSC compliance